Terms of Service

SMS program terms version sms-terms-2026-09-20. Effective September 20, 2026. This section governs HUBivio LLC’s optional text messaging program and supplements the general Terms below.

HUBivio offers optional text messages from +1 888-891-8594 to people who expressly sign up. Service messages concern your HUBivio inquiries, requested discovery calls, appointment confirmations, reminders, and related follow-ups. If you separately choose marketing messages, you may receive HUBivio product updates, offers, and promotional follow-ups. Messages may be sent using automated technology. Message frequency varies based on your interactions and the preferences you select. Message and data rates may apply.

You may choose service messages, marketing messages, or both using the separate unchecked choices on our SMS signup page. Consent is not a condition of purchase. Submitting your phone number, consenting to email, or accepting the general Terms or Privacy Policy alone does not authorize SMS marketing. You must be at least 18 and the subscriber or authorized user of the number you provide. This program concerns HUBivio’s own software business, not insurance-agency client or patient communications. Do not send protected health information or sensitive insurance records by text.

Once messaging is active, reply STOP to a HUBivio text to opt out of the program. You may receive one non-promotional message confirming your opt-out, after which no further program messages will be sent unless you opt in again. Reply HELP for assistance, or contact support@hubivio.com. You may also request withdrawal of consent through that email address, including before messaging is active. Opting out of texts does not cancel a software subscription or independently change email preferences.

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier availability, network conditions, and device compatibility and is not guaranteed. Contact your wireless provider with questions about your text or data plan. Notify us if you change or relinquish the number you enrolled.

Our Privacy Policy describes how mobile information and consent records are handled. Mobile information and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Limited disclosures to providers that deliver or support the program on our behalf are described in that Policy.

Submitting the signup form records your selected permissions; it does not guarantee immediate activation or a confirmation text. Automated messaging will remain disabled until the phone number is verified and delivery, HELP, and opt-out handling are configured and tested. These SMS terms do not provide consent for messages beyond the choices you expressly make.

These Terms of Service (“Terms”) are an agreement between HUBivio LLC and the person or entity accepting them (“Customer”). By accessing or using the Services, you accept these Terms and represent that you have authority to bind Customer. If a written agreement signed by HUBivio governs the Services, that agreement controls to the extent of a conflict.

HUBivio provides software to support agency operations. Customer must provide accurate information, maintain credential confidentiality, promptly report unauthorized use, and is responsible for its users and their activity. Customer will use the Services only lawfully and in accordance with documentation and these Terms.

Customer retains all rights in Customer Data. Customer grants HUBivio a non-exclusive, worldwide, limited right to host, process, transmit, display, back up, and otherwise use Customer Data only to provide, secure, and improve the Services and meet legal obligations. Customer represents it has all rights, notices, consents, and lawful bases required for Customer Data, including Medicare, MBI, health-related, insurance, prospect, employee, and client information.

Customer will not: violate law or others’ rights; submit unlawful, infringing, malicious, or deceptive content; interfere with or disrupt the Services; bypass security or access controls; probe or test vulnerabilities without permission; introduce malware; scrape, reverse engineer, decompile, or create competing services except where law prohibits restriction; use the Services for high-risk decisions without qualified human review; or resell, sublicense, or provide unauthorized access.

AI features produce automated suggestions and drafts, not professional advice. Customer is solely responsible for reviewing output and for decisions, filings, communications, or actions based on it. Outputs may be inaccurate or unavailable. Third-party services and integrations are subject to their own terms and availability; HUBivio does not control them.

HUBivio does not currently represent that the Services meet HIPAA requirements and does not currently offer a BAA. Customer must not use the Services to create, receive, maintain, or transmit protected health information on behalf of a covered entity or business associate unless HUBivio has first signed a BAA that expressly covers that use.

HUBivio Reach AI may connect to a Customer-controlled Meta advertising account and create or manage designated advertising audiences, campaigns, ad sets, and ads at Customer’s direction. Customer must be authorized to connect the account and use the selected advertising assets. During normal operation, HUBivio is intended to manage only retargeting assets that it created and verified for that Customer; an expressly labeled emergency account-wide pause may affect other active campaigns in the selected account.

Customer is responsible for its advertising content, offers, licenses, notices, privacy and cookie controls, contact permissions, carrier or plan approvals, and compliance with Meta policies and applicable insurance, telemarketing, privacy, CMS, and other laws. A website visit or advertising event does not by itself provide permission to call or text a person. HUBivio does not guarantee calls, leads, appointments, policies, revenue, return on advertising spend, or an exact spending ceiling. Meta controls delivery and billing, and other campaigns in the Customer’s account can affect total spending and results.

HUBivio All Access is $429 per month (USD) and includes up to 20 active users. Each additional active user is $39 per month (USD). HUBivio Self-Service is a separate $57.97 per paid workspace user per month (USD) plan, including the Agency Owner; it has no implementation fee. Plan-specific inclusions, usage limits, and checkout disclosures apply to the plan selected at purchase. Fees are charged monthly in advance, automatically renew each month unless cancelled, and may be subject to applicable taxes, which Customer is responsible for paying except taxes based on HUBivio’s net income. Promotions may be subject to separate eligibility, duration, and expiration terms.

Customer may cancel by contacting support@hubivio.com or, when available, through the billing portal. Cancellation takes effect at the end of the current paid billing period and stops future renewal charges, but does not provide a prorated refund for that period. Fees are non-refundable except as required by law or expressly agreed in a writing signed by HUBivio. We may suspend access for overdue amounts after reasonable notice.

We may change fees for a future renewal period by providing at least 30 days’ notice. Continued use after the new fee takes effect constitutes acceptance; Customer may cancel before the effective date. Active-user quantities may be adjusted as users are activated or deactivated, and additional-user charges may be prorated or otherwise calculated through Stripe as disclosed at checkout or in the applicable order.

HUBivio and its licensors own the Services, software, documentation, and all related intellectual property. Subject to these Terms and payment of fees, HUBivio grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right for authorized users to use the Services during the subscription term. Feedback may be used by HUBivio without restriction or compensation.

Each party will protect the other’s non-public confidential information using reasonable care and use it only to perform under these Terms. Confidential information excludes information independently developed, lawfully received without duty, publicly available without breach, or required to be disclosed by law after legally permitted notice.

The Services are provided “as is” and “as available.” We may modify the Services and may suspend access to protect security, comply with law, address nonpayment, or prevent harm. We do not promise uninterrupted, error-free, or secure operation or a particular uptime unless separately agreed in writing.

Either party may terminate for the other’s material breach if not cured within 30 days after written notice, except that HUBivio may suspend or terminate immediately for unlawful use, material security risk, or repeated breach. On termination, Customer’s access ends. Provisions that should survive, including payment, IP, confidentiality, disclaimers, limitations, indemnity, and general terms, survive.

Before cancellation or termination becomes effective, Customer should export Customer Data using available features or request reasonable export assistance. Subject to law, security needs, backup cycles, and any written agreement, HUBivio may delete or de-identify Customer Data after the relationship ends. HUBivio is not obligated to retain Customer Data indefinitely.

Florida law governs these Terms, excluding conflicts rules. The state and federal courts located in Pasco County, Florida have exclusive jurisdiction, and each party consents to that venue. Customer may not assign these Terms without HUBivio’s written consent; HUBivio may assign them in a merger, acquisition, reorganization, or sale of substantially all assets.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. No waiver is effective unless written. Unenforceable provisions will be limited to the minimum extent necessary, and the remaining provisions will continue in effect. Headings are for convenience only. The parties are independent contractors; these Terms create no partnership, franchise, agency, fiduciary, or employment relationship.

These Terms, any checkout disclosures, and any signed order or agreement are the entire agreement regarding the Services and supersede prior discussions on that subject. We may update these Terms by posting an updated version and will provide notice of material changes when appropriate. Continued use after the effective date constitutes acceptance. Electronic notices may be delivered through the Services or to the account email. Formal notices to HUBivio must be sent to the address below and to support@hubivio.com.